Oracle 1Z0-1038-21 : Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which is a sample object query?

A) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
B) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
C) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
D) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

2. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Write a business rule to reopen the case.
B) Schedule the survey on a daily basis.
C) Create a polling survey.
D) Assign scores to the survey questions and set the status field based on the responses.
E) Create a transactional survey.
F) Create a report for the survey scores.

3. How can you set a preference that is local to your machine?

A) By selecting File > Configuration
B) By selecting Navigation pane > Configuration > Staff Management > Profiles
C) By selecting File > Options
D) By selecting File > Settings

4. You make some changes to a message template.
Which statement is true about applying this change acrossmultiple interfaces?

A) You need to copy and paste the source code across the multiple interfaces.
B) The change is reflected across all interfaces by default.
C) You need to re-create the message templateacross the multiple interfaces.
D) You need to use the export and import option.

5. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Saturday 4 PM
B) Monday 10 AM
C) Saturday 6 PM
D) Tuesday 11 AM

Solutions: