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1. Which three statements are true about building Digital Customer Service (DCS) applications?
A) DCS application can be embedded in other sites.
B) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
C) Many DCS applications can be active in production at the same time.
D) Only one version of a DCS application can be active in production at any time.
2. Oracle Engagement Cloud provides tools to add or modify which six types of entities?
A) Objects
B) Object workflow
C) Roles and privileges
D) Fields
E) Reports
F) Icons
G) Themes
H) Exports
3. Which four actions does the REST API for Service Requests (SRs) allow?
A) Update SR milestone
B) Create SR
C) Update SR assignee
D) Delete SR by SR number
E) Delete SR by SR title
4. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
A) You can download large volumes of SR data from the Analytics interface.
B) You must retrieve large volumes of data through a REST API endpoint.
C) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
5. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
A) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C) You have to edit the e-mail template and add HTML code to customize the standard text section.
D) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: A,D,E,H | Question # 3 Answer: A,B,C,D | Question # 4 Answer: A,D | Question # 5 Answer: D |
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