Oracle 1z0-325日本語 : Oracle RightNow Cloud Service 2016 Implementation Essentials (1z0-325日本語版)
- Exam Code: 1z0-325日本語
- Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials (1z0-325日本語版)
- Updated: Aug 07, 2026
- Q & A: 87 Questions and Answers
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets - Create and implement Workspaces |
| Topic 2: Analytics and Reporting | - Create standard and custom reports - Configure dashboards - Define report access and sharing |
| Topic 3: Site Configuration and Administration | - Search priority and keywords - Message templates and variables - Passport configurations - System settings and configuration |
| Topic 4: Staff and Profile Management | - Set up staff accounts and roles - Create and manage profiles - Define permissions and access rights - Configure agent workflows |
| Topic 5: Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Topic 6: Customer Interaction Tools | - Configure Chat and Co-Browse - Set up feedback and surveys - Manage email and response channels |
| Topic 7: Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
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