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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Call Status
B) Phone Manager
C) System Status
D) Manager TFTP log
E) System Monitor

2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Development Tracing
B) Continuous Log
C) Snapshot
D) Resource View
E) Selective View

3. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with AVRIP options enabled
B) an IP Office Monitor trace with H.323 options enabled
C) a packet sniffing trace
D) a current Network Assessment
E) an IP Office Monitor trace with Real Time Audio trace options enabled

4. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100:8080/inyama/inyama.html
B) http://192.168.42.100/CCRWebClient
C) http://localhost/CCRWebAgent
D) http://192.168.42.100:8888
E) https://localhost/CCRWebAgent

5. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A) CCR Agent must be checked on the user's Supervisor tab.
B) User must be a member of a hunt group.
C) A valid CCR Agent license must be installed in the IP Office configuration.
D) Force Account Code must be checked on the user's Supervisor tab.
E) Forced Login Code must be entered on the user's Supervisor tab.

Solutions: