Microsoft 77-731 : Outlook 2016: Core Communication, Collaboration and Email Skills

  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: Aug 12, 2026
  • Q & A: 35 Questions and Answers

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Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

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Skills measured

  • Manage the Outlook environment for productivity (20-25%)
  • Manage contacts and groups (10-15%)
  • Manage messages (35-40%)
  • Manage schedules (35-40%)

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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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Microsoft 77-731 Exam Syllabus Topics:

SectionWeightObjectives
Manage messages35-40%- Insert items and attachments
- Create and format email messages
- Organize and manage messages
- Apply rules and Quick Steps
- Configure message tracking and delivery options
Manage the Outlook environment for productivity20-25%- Perform search operations
- Customize Outlook settings
- Print and save items
- Configure mail and reading options
Manage schedules35-40%- Manage tasks and notes
- Manage meeting requests and responses
- Share and update calendars
- Create and manage calendars
- Create appointments, meetings, and events
Manage contacts and groups10-15%- Share and update contact information
- Create and edit contacts
- Create and manage contact groups

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