Salesforce AP-203 : Communications Cloud Accredited Professional
- Exam Code: AP-203
- Exam Name: Communications Cloud Accredited Professional
- Updated: Sep 11, 2026
- Q & A: 78 Questions and Answers
About Salesforce AP-203 Exam
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Implementation
|
| Planning and Design | 60% | - Product Catalog Design
|
| Discovery | 24% | - Requirements Analysis
|
Salesforce Communications Cloud Accredited Professional Sample Questions:
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Harmonize their business plan to reduce the complexity
- B. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- C. Access the entire architecture to identify application that can be decommission.
- D. Handle the complex business processes manually outside the IT landscape.
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- B. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
- C. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- D. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
- A. Mark the orderable flag on the legacy system to false so that they cannot be used.
- B. Bundle the similar product together to reduce the volume
- C. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
- D. Make use of object types and attributes to better handle scalability using EPC functionality.
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Add the delivery zip code customer field as a header in the pricing calculation matrix
- B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- C. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
- D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
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ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Customizations using CPQ Hooks
- B. Promotions
- C. Discounts.
- D. Adjustment using Context rules
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