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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In "Segment Property", set "Publish Schedule" to "Don't Refresh".
B) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.
C) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
D) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date

2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Loyalty Member Services Dashboard
B) Team Performance Dashboard
C) Program Manager Home Dashboard
D) Member Services Manager Home Dashboard

3. What three facts should the administrator consider when creating and managing member groups?

A) Groups are associate with tiers.
B) Promotions can't offered to groups.
C) Accrual type transactions associated with a group can be canceled.
D) Vouchers can't be issued to groups.
E) Qualifying points can't be transferred to a group.

4. An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A) Create a Journal Type for each case.
B) Create a Journal Subtype for each case.
C) Create a custom field on Loyalty Ledger object
D) Create a custom field on transaction journal object

5. Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A) Design Datasets with Dataflows and the Dataset Builder
B) Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
C) Install and configure Marketing Cloud Connect to integrate with Loyalty Management
D) Install and configure Salesforce Marketing Cloud Contacts Connection

Solutions: