SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Accounts
C) Parents
D) Competitors

2. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When data must be loaded quickly
B) When integration has been scoped
C) When the data volume is low
D) When data is loaded from multiple applications

3. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Scoping option
B) Code list restriction
C) Workflow rule
D) Fine-tuning activities

4. Why do you create a business role?
Note: There are 3 correct answers to this question.

A) You want to perform fine-tuning activities
B) You want to standardize system access
C) You want to make custom reports available on the home page
D) You want to set up a maintenance plan
E) You want to restrict drop down list values for a specific group of users

5. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Social media profiles
B) Opportunities
C) Van stock
D) Vendors
E) Service requests

Solutions: