Genesys GCP-GC-IMP : Genesys Cloud Certified Professional - Implementation

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 4
B) Genesys Cloud 1
C) Genesys Cloud 3
D) Genesys Cloud 2

2. What type of trunk would you configure to connect to AudioCodes phones?

A) Phone trunk
B) External trunk
C) WebRTC phone trunk
D) Network interface trunk

3. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Communication Services
C) Public Interface Services
D) Application Services

4. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Activity
B) Admin
C) Chat Icon
D) Documents

5. Which button would you click to mute yourself when on a call?

A) Vertical bars
B) Phone with down arrow
C) Dialpad
D) Drop-down arrow
E) Microphone

Solutions: