Salesforce Slack-Admn-201 : Salesforce Certified Slack Administrator
- Exam Code: Slack-Admn-201
- Exam Name: Salesforce Certified Slack Administrator
- Updated: Oct 23, 2026
- Q & A: 212 Questions and Answers
About Salesforce Slack-Admn-201 Exam
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 15% | - Security governance and compliance - Audit and monitoring - Data protection and retention policies |
| User Lifecycle Management | 14% | - Authentication and access control - Guest account management - User provisioning methods |
| Workspace Administration | 9% | - Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design |
| Channel and User Group Administration | 28% | - Archiving and deletion policies - User group creation and administration - Channel types and management |
| Fundamentals | 9% | - User roles and responsibilities - Workspace and organization settings and dashboards - Slack paid plan features |
| Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| App Administration | 10% | - App installation and configuration - Integration management - Workflow Builder usage |
Salesforce Certified Slack Administrator Sample Questions:
Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?
- A. Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.
- B. Their accounts will be deactivated, but they won't be signed out of their devices. A session reset is also required.
- C. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.
- D. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won't be deleted.
Correct Answer: D 🗳️
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Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)
- A. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
- B. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
- C. Create a group direct message (DM) with the 10 employees in the LA region.
- D. Create a Slack Connect channel with the 10 people aligned to the LA region.
Correct Answer: A 🗳️
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Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)
- A. Appoint other members of their workspace to help with the workload.
- B. Prepare for a decrease in workload since channel requests will need to be processed less frequently.
- C. Create a process for channel requests.
- D. Keep up to date on all channel naming conventions to accurately process requests.
Correct Answer: C,D 🗳️
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You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)
- A. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
- B. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM). - C. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
- D. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
- E. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
Correct Answer: D,E 🗳️
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You're a Slack admin creating a list of default prefixes. You want to provide employees with standard naming conventions to use when they create new channels.
After reviewing existing channels, you determine that there are three types of channels most often created: * Slack Connect channels for collaborating with partners.
* Channels for groups within a line of business.
* Channels to support collaboration on specific engagements.
What are the three best prefixes to add to your default list?
(Select the THREE best answers.)
- A. #help
- B. #slack
- C. #ext-
- D. #team-
- E. announce
- F. #proj-
Correct Answer: C,D,F 🗳️
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