Cisco 210-060 : Implementing Cisco Collaboration Devices (CICD)
- Exam Code: 210-060
- Exam Name: Implementing Cisco Collaboration Devices (CICD)
- Updated: Oct 09, 2026
- Q & A: 240 Questions and Answers
About Cisco 210-060 Exam
Who should take the 210-060 Implementing Cisco Collaboration Devices (CICD) Exam
The certification is fashioned for:
- Network security engineer
- Network security analyst
- Network security administrator
- Network support engineer
- Network security specialist
- Senior network engineer
Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/cicd.html
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Salary of CISCO 210-060 Implementing Cisco Collaboration Devices (CICD) certified professionals
The salary of CISCO 210-060 certified professionals varies from $108K to $121K depending on the years of experience.
Cisco 210-060 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Voice Messaging and Presence | 27% | - Voicemail profile and integration with CUCM - Cisco Jabber integration and features - Presence status and availability management - IM and Presence Service deployment and configuration - Unity Connection user and mailbox setup |
| Maintain Cisco Unified Communications System | 10% | - System backup and restore procedures - Performance and capacity management - Troubleshooting common registration and call issues - Software upgrades and licensing - Monitoring and alerting |
| Provision End Users and Associated Devices | 24% | - Directory numbers and line appearance - User creation and management in CUCM/CUCME - Class of Service (CoS) and Class of Restriction (COR) - Device pools, calling search spaces, partitions - Endpoint registration and configuration |
| Describe the Characteristics of a Cisco Unified Communications Solution | 15% | - Architecture and components of Cisco Collaboration solutions - Media flows and codecs - Network requirements for voice/video (QoS, PoE, bandwidth) - CUCM, CUCME, Unity Connection, IM and Presence overview - Call signaling protocols (SCCP, SIP, MGCP, H.323) |
| Provide End User Support | 24% | - Troubleshooting voice and video quality - Resolving voicemail and presence issues - User support interfaces and tools - Verifying call routing and PSTN connectivity - Phone feature configuration (forward, transfer, hold, conference) |
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