Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam
- Exam Code: 3303
- Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
- Updated: Sep 29, 2026
- Q & A: 82 Questions and Answers
About Avaya 3303 Exam
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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| Topic 2: System Architecture & Installation | 25% | - Installation & Configuration
|
| Topic 3: Operation & Monitoring | 20% | - Reports & Analytics
|
| Topic 4: Administration & Configuration | 30% | - Campaign & Job Management
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?
- A. reporter
- B. system
- C. sysadm
- D. auditor
Correct Answer: D 🗳️
Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)
- A. Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
- B. The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
- C. Static IP addresses are needed for supervisor workstations.
- D. The APC server IP address is required for Proactive Contact Agent installation.
- E. Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
Correct Answer: A,D,E 🗳️
Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)
- A. This feature should be set to four (4) for UK due to OFCOM regulations.
- B. This feature should be set to one (1) for UK due to OFCOM regulations.
- C. A value of 0 turns off the feature.
- D. One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
- E. Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
Correct Answer: C,D 🗳️
A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
- A. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
- B. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
- C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
- D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
- E. Log on to the dialer and run check_db and check_mts.
Correct Answer: B,D,E 🗳️
A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?
- A. Telephone Application Programming Interface (TAPI)
- B. Telephony Server Application Programming Interface (TSAPI)
- C. Communication Control Toolkit (CCT)
- D. Application Enablement Services (AES)
Correct Answer: C 🗳️
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