SAP C-PXSUP-90 : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

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SAP C-PXSUP-90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question 1

What are the main steps when you accept a priority 1 message? (Choose two)

A. Call the customer within the Initial Reaction Time (IRT).
B. Clarify the issue by phone to avoid additional effort in processing the message.
C. Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
D. Document every activity in the message.

Question 2

What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

A. The time needed to display report data when running the report for the first time.
B. SAP will give a qualified response within a defined time.
C. The time a computer needs to get ready for work.
D. The time taken to respond to priority 1 (very high) messages.

Question 3

Which tool of the ABAP Workbench do you use to create global date types and database tables?

A. Screen Painter
B. Data Dictionary
C. ABAP Editor

Question 4

How can you switch to the debugging mode?

A. Enter /h in the command field
B. Choose Help ? Debugging
C. Enter /debug in the command field
D. Enter /debugging in the command field

Question 5

What is the definition of Initial Response Time (IRT)?

A. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
B. Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
C. The amount of time that a customer message has been the responsibility of SAP.
D. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.

Solutions: