Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B) Create a queue for each tier group within each territory on the Service Appointment object.
C) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
D) Create a custom number field to capture the tier number on the service resource.

2. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A) Configure a new Service Level for immediate assignment.
B) Configure an Emergency Policy and use the Emergency Wizard.
C) Manually flag ServiceAppointments as "In Jeopardy" due to weather.
D) Postpone all lower-priority jobs and extend Due Dates.

3. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
C) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

4. Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A) Work Order inventory
B) Products Consumed on Work Orders
C) Products Consumed on Work Order Line Items
D) Service Appointment inventory

5. Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A) Create customer-specific Price Books and add all products as Price Book Entries.
B) Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
C) Utilize a custom Global Price Book and add all products as Price Book Entries.
D) Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

Solutions: