Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0
- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
- Updated: Oct 10, 2026
- Q & A: 132 Questions and Answers
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Topic 2: AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
| Topic 3: AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| Topic 4: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?
- A. ICD Router
- B. Text-to-Speech (TTS) engine
- C. Media Server
- D. Automatic Speech Recognition (ASR) engine
Correct Answer: B 🗳️
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?
- A. The background music should be popular songs.
- B. The IVR should never transfer the caller to an agent.
- C. The voice of the recorded prompts should be very friendly.
- D. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
Correct Answer: D 🗳️
What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?
- A. To manage the workload of individual agents.
- B. To balance the audio levels of calls.
- C. To load the software onto agent computers.
- D. To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
Correct Answer: D 🗳️
When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?
- A. Restart the CTI server.
- B. Check the IVR prompts.
- C. Check the connectivity and status of the authentication/AAA server.
- D. Reinstall the UAP software on all agent computers.
Correct Answer: C 🗳️
When designing an AICC solution that must integrate with both legacy TDM systems and modern SIP trunks, which component serves as the critical intermediary for protocol translation and media conversion?
- A. Session Border Controller (SBC)
- B. CTI Server
- C. ICD Router
- D. VoIP Gateway with both TDM and SIP interfaces
Correct Answer: D 🗳️
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