EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Oct 06, 2026
- Q & A: 505 Questions and Answers
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 20% | - Guiding principles - Continual improvement - Practices - Service value chain - Governance |
| Topic 2: Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings |
| Topic 3: Four Dimensions of Service Management | 18% | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
| Topic 4: ITIL Management Practices | 17% | - General management practices
|
| Topic 5: Service Value Chain Activities | 15% | - Design and transition - Improve - Engage - Deliver and support - Obtain/build - Plan |
| Topic 6: Guiding Principles | 18% | - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Start where you are - Optimize and automate - Think and work holistically |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Welche Aussage zum „Modell der kontinuierlichen Verbesserung“ ist RICHTIG?
- A. Organisationen sollten die Schritte des Modells in der Reihenfolge durcharbeiten, in der sie präsentiert werden
- B. Das Modell ist nur auf bestimmte Teile des Service-Wertsystems anwendbar
- C. Organisationen sollten ein zusätzliches Modell oder eine Methode verwenden, um Verbesserungen mit dem Kundenwert zu verknüpfen
- D. Der Ablauf des Modells hilft Organisationen, Verbesserungen mit ihren Zielen zu verknüpfen
Correct Answer: D 🗳️
Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Servicekonfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die [?] und die sie unterstützenden CIs verfügbar sind, wann und wo sie benötigt werden.
- A. Konfiguration der Dienste
- B. Autorisierung von Änderungen
- C. Fähigkeiten der Menschen
- D. Beziehungen zu Lieferanten
Correct Answer: A 🗳️
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Welche Aussage zu den Ergebnissen ist RICHTIG?
- A. Ergebnisse hängen davon ab, dass die Ergebnisse für einen Stakeholder erbracht werden.
- B. Ergebnisse helfen einem Servicekonsumenten, die Kosten einer bestimmten Aktivität einzuschätzen
- C. Ergebnisse nutzen Aktivitäten, um materielle oder immaterielle Leistungen zu erbringen.
- D. Ergebnisse geben Servicekonsumenten Sicherheit hinsichtlich der Produkte oder Dienstleistungen
Correct Answer: A 🗳️
Was gehört zur Leistungserbringung?
- A. Die Verwaltung der Ressourcen, die zur Nutzung des Dienstes erforderlich sind
- B. Die Gruppierung eines oder mehrerer Dienste basierend auf einem oder mehreren Produkten
- C. Die gemeinsamen Aktivitäten zur Sicherstellung einer kontinuierlichen gemeinsamen Wertschöpfung
- D. Die Verwaltung der Ressourcen, die für die Bereitstellung des Dienstes konfiguriert sind
Correct Answer: D 🗳️
Was passiert, wenn eine Problemumgehung zur dauerhaften Lösung eines Problems wird, das nicht kosteneffizient gelöst werden kann?
- A. Der Problemdatensatz wird gelöscht
- B. Das Problem verbleibt im Status „Known Error“
- C. Das Problemmanagement stellt den Dienst so schnell wie möglich wieder her
- D. Eine Änderungsanforderung wird an die Änderungskontrolle übermittelt
Correct Answer: B 🗳️
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