Microsoft MO-400 : Microsoft Outlook (Outlook and Outlook 2019)

  • Exam Code: MO-400
  • Exam Name: Microsoft Outlook (Outlook and Outlook 2019)
  • Updated: Jul 27, 2026
  • Q & A: 0 Questions and Answers

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  • Shelly Cashman Series Microsoft Office 365 & Office 2019 Introductory by Sandra Cable. This book covers the details of Microsoft Office and helps you expand your understanding of software;
  • Microsoft Outlook 2016 Step by Step by Joan Lambert. This is another official book that you can buy on the Microsoft Press Store as well. It covers all the details of MS Outlook 2016 and the features of this version;
  • MOS Study Guide for Microsoft Outlook Exam MO-400 by Joan Lambert. This is a new official guide, which will provide you with an in-depth preparation process for each exam objective;
  • Learn Microsoft Office 2019: A comprehensive guide by Linda Foulkes. The name is quite self-explanatory. You will be able to explore Microsoft Office in detail and discover new features that help you run the Office 2019 applications and use them to the maximum.
  • Outlook 2019 For Dummies by Faithe Wempen. This is a good addition to your other manuals that teaches you how to share your calendar, manage email folders, and a lot more;

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Exam MO-400: Microsoft Outlook (Outlook and Outlook 2019)

The exam covers the ability to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items. Candidates are expected to demonstrate the correct application of the principal features of Outlook and complete tasks independently.

Part of the requirements for: Microsoft Office Specialist: Outlook Associate (Outlook and Outlook 2019)

Download exam skills outline

MO-400: Microsoft Outlook (Outlook and Outlook 2019) Certification Path

The exam covers the ability to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items. Candidates are expected to demonstrate the correct application of the principal features of Outlook and complete tasks independently.

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To be able to pass the Microsoft MO-400 test with flying colours, you need to learn the topics that are covered in it. All in all, the content includes the following areas:

  • Managing Messages: This topic is huge and covers about 30-35%. Therefore, a potential candidate needs to be able to perform certain tasks and procedures. The key tasks here include your ability to create, organize, and manage messages as well as insert the message content.
  • Managing Tasks & Contacts: In this domain, your skills in creating contact records and groups will be evaluated. It is required that a learner also know how to manage them and create tasks. The subject area covers only 15-20% of the entire content.
  • Managing Schedules: This is another big part of the test, which will cover 30-35% of all the questions. It is all about the creation of calendars, events, meetings, and appointments. You should also be able to manage and organize them if you want to succeed.
  • Managing Outlook Processes & Settings: This section covers about 15-20% of the whole exam content. To clear the questions from this domain, you need to learn about the customization of Outlook settings and configuration of mail settings. Besides that, you have to be able to print information and save it as well as perform various search operations.

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Microsoft MO-400 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage Outlook settings and processes- Customize Outlook settings
  • 1. Change the display of messages, calendar items, contact records, and tasks
  • 2. Add accounts
  • 3. Configure automatic replies
- Print and save information
  • 1. Print message, calendar, contact, and task information
  • 2. Save message attachments
  • 3. Preview message attachments
  • 4. Save messages in alternative formats
- Configure mail settings
  • 1. Specify default fonts for new messages and responses
  • 2. Customize reply message settings
  • 3. Create, assign, and modify signatures
- Perform search operations
  • 1. Search for messages, calendar items, contacts, and tasks
  • 2. Create search folders
  • 3. Search by using advanced find
Topic 2: Manage messages- Create messages
  • 1. Set the importance and sensitivity of outgoing messages
  • 2. Flag outgoing messages for follow up
  • 3. Forward and reply to messages
  • 4. Designate recipients by using CC and BCC
  • 5. Add or remove message attachments
  • 6. Use @mention
- Insert message content
  • 1. Insert images
  • 2. Add signatures to individual messages
  • 3. Insert hyperlinks
- Organize and manage messages
  • 1. Ignore conversations
  • 2. Sort messages
  • 3. Flag received messages
  • 4. Change the display of messages
  • 5. Move messages between folders
  • 6. Create folders
  • 7. Categorize messages
Topic 3: Manage schedules- Create appointments, meetings, and events
  • 1. Set up meetings by using the scheduling assistant
  • 2. Cancel meetings
  • 3. Set calendar item times and time zones
  • 4. Create recurring calendar items
  • 5. Create calendar items from messages
  • 6. Set availability for calendar items
- Create and manage calendars
  • 1. Set calendar work times
  • 2. Manage multiple calendars
- Organize and manage appointments, meetings, and events
  • 1. Respond to invitations
  • 2. Forward calendar items
  • 3. Configure reminders
  • 4. Update individual or recurring calendar items
  • 5. Invite meeting participants
Topic 4: Manage contacts and tasks- Create and manage tasks
  • 1. Create and manage tasks
- Create and manage contact groups
  • 1. Update contacts within contact groups
  • 2. Delete contact group members
  • 3. Add contacts to existing contact groups
  • 4. Create and delete contact groups
- Create and manage contact records
  • 1. Import contacts from external sources
  • 2. Share contacts
  • 3. Edit contact information

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