HP HP2-I17 : Selling HP Printing Hardware 2020
- Exam Code: HP2-I17
- Exam Name: Selling HP Printing Hardware 2020
- Updated: Sep 15, 2026
- Q & A: 30 Questions and Answers
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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managed Print Services and Solutions | 15% | - Enterprise print management
|
| Print Security | 10% | - Device and document security
|
| HP Printing Portfolio Overview | 20% | - Printer categories and segmentation
|
| Customer Needs and Sales Scenarios | 15% | - Solution-based selling
|
| HP Printing Technologies | 25% | - Core printing technologies
|
| Competitive Positioning | 15% | - HP value differentiation
|
HP Selling HP Printing Hardware 2020 Sample Questions:
Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
- A. Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
- B. Care Pack services must be purchased during the life of the warranty on the product.
- C. Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
- D. Post-Warranty Care Pack services are available in one- and two-year increments.
Correct Answer: D 🗳️
A new customer is considering a refresh of the company's printers and supplies. What question should you ask of the person in charge of printers and supplies?
- A. How many employees are currently working from public places?
- B. How important is access to mobile printing capabilities?
- C. What kind of security policy does the company have in place and are you meeting your targets?
- D. How much energy do your current printers consume and what are your energy goals?
Correct Answer: C 🗳️
How are HP Print Support Services offered?
- A. HP Print Support Services are included in print deals that also include extended warranties.
- B. Customers can purchase HP Print Support Services as an HP Care Pack or on a standard contract.
- C. Customers with Premium Service contracts made directly with HP can add HP Print Support Services to their existing contract.
- D. HP Print Support Services are available at no additional cost upon approval of HP Financing.
Correct Answer: B 🗳️
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