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| Section | Objectives |
|---|---|
| Topic 1: Customer Needs Analysis | - Business Requirements Identification
|
| Topic 2: Industry Trends and Business Drivers | - Market Trends
|
| Topic 3: Sales Skills and Objection Handling | - Consultative Selling
|
| Topic 4: HP Printing Value Proposition | - Differentiators and Competitive Positioning
|
| Topic 5: Printing Solutions and Services | - Workflow and Document Solutions
|
| Topic 6: HP Printing Portfolio Knowledge | - HP LaserJet Portfolio
|
1. You are meeting with the office manager at an SMB that Is a potential new customer. The office manager tells you that the company currently uses laser printers, but they are looking for an easy-to-use printer for employees who do very little graphic-intensive printing. How should you position an HP solution for this customer?
A) HP PageWide Pro is an intuitive printer that can be used without help or additional training.
B) HP ScanJet Pro offers capabilities similar to or better than laser printers but at a lower cost.
C) HP LaserJet Enterprise is simple to use and Integrates easily with existing printers that your employees already use.
D) HP LaserJet Pro consumes low amounts of energy to help the company save on utility bills.
2. HP JetAdvantage is a cloud-based print analytics platform that trees up time and maximizes resources. Which additional business (unction does it provide?
A) It helps customers understand the risk of overspending when the cost per page increases by a targeted percentage.
B) It monitors deterioration of printers and proactivety schedules maintenance visits.
C) It encourages customers to trade in their non-supported and non-HP devices for more cost-effective HP devices.
D) It enables customers to track pages and costs by user, application, location, color, and duplex.
3. Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
A) Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
B) Care Pack services must be purchased during the life of the warranty on the product.
C) Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
D) Post-Warranty Care Pack services are available in one- and two-year increments.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D |
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