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Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

1. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the skilled group for the beta release when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group.
B) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
C) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

2. A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title. How do you configure the form?

A) Add a drop-down control and Source the data using a data page.
C Add an autocomplete control and Source the data using a data page.
B) Add a drop-down control arid source the data from the property value used in the control.
C) Add an autocomplete control and source the data from the clipboard work page.

3. How do you route an assignment so that any available member of the department can perform the task?

A) Route the assignment to a work list.
B) Route the assignment separately to all members.
C) Route the assignment to the admin user ID.
D) Route the assignment to a work queue.

4. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address. How do you configure this requirement?

A) Add a case-wide optional action to the workflow for the address submission.
B) Add a case-wide optional process to the case workflow to perform the address change.
C) Add an alternate stage to the case life cycle to change the address.
D) Add a button to each assignment to present the customer with a form to submit a new address.

5. A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary.
Which configuration displays a check box to allow users to select travel insurance only if the itinerary includes a flight?

A) An action set applied to the check box
B) A declare expression configured for forward chaining
C) A validate rule applied to the flow action
D) A visible when condition applied to the check box

Solutions: