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Pegasystems PEGAPCSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

Question 1

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the skilled group for the beta release when the request is for the beta release.
Otherwise, route the assignment to the warranty resolution group.
B. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
C. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

Question 2

An on-demand transportation application has a Conversation preference data type. When customers use the application to request a ride, they can specify their conversation preference: whether they would like to talk to their driver or if they would prefer silence. Company stakeholders are interested in analyzing the conversation preference data. How is the Conversation preference data type sourced?

A. No system of record
B. Local system of record
C. External system of record

Question 3

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

A. The Data Explorer
B. The Clipboard tool
C. Case Designer
D. Live Ul

Question 4

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?

A. Configure the email to go to an owner.
B. Configure the email to go to a customer.
C. Configure the email to go to a work queue.
D. Configure the email to go to an interested person.

Question 5

NO.76 The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim. According to Pega best practices, which phase can you implement as a child case?

A. Verification
C Repair
B. Review
C. Submission

Solutions: