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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Control Manager
B) Avaya Proactive Contact
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Elite Multichannel

2. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A) Avaya Agent for Desktop (AAfD)
B) Agent Map
C) Agent Desktop Displays (ADD)
D) Avaya one-X® Agent

3. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Call Vectoring
B) Graphical Designer
C) Visual Designer
D) Avaya IX™ Orchestration

4. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A) Public
B) CPaaS
C) Hybrid
D) Private

5. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Server Platform (ASP)
B) Avaya Application Server (AAS)
C) Avaya Common Platform (ACP)
D) Avaya Solutions Platform (ASP)

Solutions: