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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) MX
B) SRV
C) TXT
D) PTR

2. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
B) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
C) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
D) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.

3. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It provides customizable CRM agent workflows from WxCC.
B) It supports read-write and read-only configurations.
C) It provides agent state syncing between platforms.
D) It supports OAuth certificate-based authentication.
E) It supports TLS API encryption.

4. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
B) Set up a Receive node that uses a custom event that matches the user email.
C) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
D) Set up a Receive node that uses a custom event that matches the Webex bot email.

5. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A) global configuration
B) scheduled recording configuration
C) flow-based configuration
D) queue-level configuration

Solutions: