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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 内部監査の目的は何ですか?

A) 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
B) 品質に関する要求事項の遵守を全従業員に指導する。
C) 自らの品質能力の確保と向上を図る
D) 従業員のパフォーマンスを監視するため

2. ITサービスマネジメントの定義は何ですか?

A) サービスを運用するためのベスト プラクティス ガイダンス
B) ベスト プラクティスに基づいてサービスを提供するための要件
C) 顧客に価値を提供する専門的な組織能力
D) 1 人以上の顧客にサービスを提供する組織

3. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 資産管理
B) リリース管理
C) 変更管理
D) 構成管理

4. 情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A) 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
B) 情報セキュリティリスク評価は年に1回実施する必要があります。
C) 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
D) 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。

5. 新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

A) IT サービスの管理
B) IT サービス継続性管理
C) 可用性管理
D) キャパシティ管理財務

Solutions: