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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?

A) Die Ausgabe eines Prozesses muss den aus den Geschäftszielen abgeleiteten Betriebsnormen entsprechen
B) Das Ziel eines IT-Prozesses sollte in Form von Geschäftsvorteilen und -zielen ausgedrückt werden
C) Die Definition von Prozesssteuerung ist "Die Aktivität zum Planen und Regeln eines Prozesses mit dem Ziel, Best Practice zu erreichen".
D) Ein Prozess kann Richtlinien, Standards und Richtlinien definieren

2. Welche der folgenden Aussagen ist KEIN gültiges Ziel des Problem Managements?

A) Probleme während ihres gesamten Lebenszyklus verwalten
B) Zum Wiederherstellen des Dienstes für einen Benutzer
C) Um wiederkehrende Vorfälle zu vermeiden
D) Um Probleme und deren Folgen zu vermeiden

3. Das Anwendungsmanagement spielt in allen Anwendungen eine Rolle. Eine der wichtigsten Entscheidungen, zu denen sie beitragen, ist?

A) Sollte die Anwendungsentwicklung ausgelagert werden
B) Wo sich der Anbieter einer Anwendung befindet
C) Wer ist der Anbieter der Speichergeräte?
D) Gibt an, ob eine Anwendung gekauft oder erstellt werden soll

4. Welche der folgenden Aussagen ist die BESTE Beschreibung eines Service-Based Service Level Agreements (SLA)?

A) Das SLA deckt einen Service für alle Kunden dieses Services ab
B) Das SLA deckt eine einzelne Kundengruppe für alle von ihnen genutzten Services ab
C) Eine SLA für einen Dienst ohne Kunden
D) Eine SLA, die alle Kunden für alle Services abdeckt

5. Für das Entfernen oder Einschränken der Nutzungsrechte für einen IT-Service ist welcher Prozess verantwortlich?

A) Incident Management
B) Erfüllung anfordern
C) Änderungsmanagement
D) Zugriffsverwaltung

Solutions: