ISEB The Foundation Examination - ITIL® : ISEB-ITILF

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following statements MOST correctly identifies the scope of design coordination
activities?

A) Only changes that introduce new services
B) It is mandatory that all changes are subject to design coordination activity
C) Only changes to business critical systems
D) Any change that the organization believes could benefit

2. What is a RACI model used for?

A) Monitoring services
B) Recording configuration items
C) Performance analysis
D) Defining roles and responsibilities

3. A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A) 2, 3 and 4 only
B) All of the above
C) None of the above
D) 1, 2 and 4 only

4. Access management is closely related to which other process?

A) Capacity management only
B) Change management
C) 3rd line support
D) Information security management

5. Which of the following is service transition planning and support NOT responsible for?

A) Maintaining policies, standards and models for service transition activities and processes
B) Coordinating the efforts required to manage multiple simultaneous transitions
C) Prioritizing conflicts for service transition resources
D) Detailed planning of the build and test of individual changes

Solutions: