Salesforce AP-222 : Public Sector Solutions Accredited Professional
- Exam Code: AP-222
- Exam Name: Public Sector Solutions Accredited Professional
- Updated: Oct 13, 2026
- Q & A: 108 Questions and Answers
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Document processing, eSignature, and reporting tools - Core architecture and data model - Employee experience and emergency response capabilities - Licensing, permitting, and inspection management |
| Public Sector Solution Product Configuration | 36% | - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Data management, scalability, and quality assurance - Solution design and requirements mapping - Governance and compliance considerations |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
The Department of Disaster Assistance is implementing Grants Management using Agentforce Public Sector.
One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solutions toolkit.
What should be the best solution to achieve this task?
- A. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
- B. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
- C. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
- D. Create a guided OmniScript process to define due diligence steps, related tasks, and documents to collect.
Correct Answer: C 🗳️
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Bobahaven has implemented Agentforce Public Sector to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- C. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
- D. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
Correct Answer: C 🗳️
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A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
- A. Use the Public Complaint and Case objects.
- B. Use the Complaint Case and Case objects.
- C. Use record types on Case, one for the constituents and one for internal staff
- D. Use a custom object for the Complaint with a lookup relationship to Case.
Correct Answer: A 🗳️
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The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model.
How should the employee object be linked with other objects?
- A. User -- > Individual < -- Custom employee object
- B. Contact -- > Individual < -- Employee
- C. PersonAccount -- > Individual < -- Employee.
- D. PersonAccount-- > User-- > Employee
Correct Answer: C 🗳️
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A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.
Which two steps would a technical consultant use to address this use case?
- A. Add an Aggregate step to the group and add the SUM function
- B. Provide Permission Sets to users for the Expression Set and Lightning Component
- C. Add an Aggregate Group to the end of the Expression Set
- D. Add a Lightning Component to query and Aggregate the total value of all permits
Correct Answer: A,C 🗳️
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