Salesforce Public Sector Solutions Accredited Professional : AP-222

  • Exam Code: AP-222
  • Exam Name: Public Sector Solutions Accredited Professional
  • Updated: Oct 08, 2026
  • Q & A: 108 Questions and Answers

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About Salesforce Public Sector Solutions Accredited Professional : AP-222 Exam

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Salesforce AP-222 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Public Sector Solution Product Configuration36%- Security, sharing, and compliance configuration
- Service Cloud and Experience Cloud setup for citizen services
- Action plans, automation, and business rules implementation
- Configure OmniStudio components for public sector workflows
Topic 2: Public Sector Solutions Implementation Strategies and Best Practices19%- Solution design and requirements mapping
- Governance and compliance considerations
- Data management, scalability, and quality assurance
- Deployment methodology and change management
Topic 3: Public Sector Solutions: Product-Specific Systems Knowledge45%- Document processing, eSignature, and reporting tools
- Employee experience and emergency response capabilities
- Core architecture and data model
- Grants management and program administration
- Licensing, permitting, and inspection management

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question #1

A public sector agency has implemented Public Sector for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/address (this data resides in a custom object).
What feature of Agentforce Public Sector can be leveraged to meet this requirement?

  • A. Integration Procedure
  • B. FlexCard
  • C. OmniScript
  • D. DataRaptor
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

The Department of Disaster Assistance is implementing Grants Management using Agentforce Public Sector.
One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solutions toolkit.
What should be the best solution to achieve this task?

  • A. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
  • B. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
  • C. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
  • D. Create a guided OmniScript process to define due diligence steps, related tasks, and documents to collect.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

  • A. Use the Public Complaint and Case objects.
  • B. Use the Complaint Case and Case objects.
  • C. Use record types on Case, one for the constituents and one for internal staff
  • D. Use a custom object for the Complaint with a lookup relationship to Case.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

  • A. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
  • B. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
  • C. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
  • D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Agentforce Public Sector components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that Public Sector components can be used?

  • A. Enable Web-to-Case
  • B. Enable Person Account
  • C. Enable Email-to-Case
  • D. Install the ERM for Public Sector Managed Package
  • E. Install the ERM for Public Sector Unmanaged Package
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

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