Genesys GE0-601 : Certified Genesys Engineer (CGEB) Exam

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Configuring Stations
• Basics of Interaction Supervisor
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Managed IP Phone Network Provisioning
• Using Response Management Libraries
• Status Messages, Account Codes, and Wrap-up Codes
• Understand the configuration options available for ACD/Skills-Based routing
• Overview of Client Templates
• Basics of Interaction Reporter
• Security and Compliance Enhancements
• Identify the components of the Interaction Administrator interface
• Configuring ACD
• Introduction to PureConnect Application Suite
• Introduction to ACD Tools
• Configuring Client Button and Queue Columns
• Overview of Interaction Center Business Manager
• Managing Licenses
• Managed IP Phone Configuration and Templates
• Workgroups ACD Skills

Configuring Call Flows

• Overview of Custom Profiles
• Overview of Default Schedule
• Standard Inbound Operations
• Structure of a Node
• Email Profiles
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Operations
• Overview of Interaction Attendant user interface
• Email Schedules
• Overview of Default Profile
• Publish, import, and export a new Interaction Attendant configuration
• Manage Voice Prompts
• Queue Operations
• Default Auto Attendant set of menus and operations
• Schedule Configuration
• Create and configure operations that comprise an Interaction Attendant menu

Interaction Center Certified Engineer (ICCE) Bootcamp

• DHCP
• New License Generation
• Licensing Users and Stations
• Codecs
• Site Information
• License Management and Allocation
• DID/DNIS Routing
• Running Setup Assistant
• Post Installation Configuration
• WireShark Analyzer
• Installing IC and Interaction Media Server
• IC System Manager
• Dial Plan
• Log Viewer
• Gateways Overview
• Interactive Update Provider Overview
• Configure Regionalization
• Configuring IC Switchover Process
• Understanding Lines and Groups
• TroubleShooting
• Reporting Tables
• SIP Line Configuration
• Configure Interaction Media Server
• Using Interactive Update Client
• DNS Server
• Configure Line Groups
• Database Server
• Interaction Subsystems
• Interaction Center Security Methods
• IC Licensing Overview
• Interaction Center Platform Overview
• SIP Proxy
• SIP Station Configuration
• Directory Server
• IC Survey File
• Configure SIP addresses
• Interaction Center Architecture
• Log Retrieval Assistant

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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System
• Configuring Call Flows

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Genesys GE0-601 Exam Syllabus Topics: