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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the CORRECT order for the three phases of problem management?

A) Error control, problem control, problem identification
B) Problem identification, error control, problem control
C) Problem control, error control, problem identification
D) Problem identification, problem control, error control

2. Which statement about outcomes is CORRECT?

A) Outcomes rely on outputs to deliver results for a stakeholder
B) Outcomes give service consumers assurance of products or services
C) Outcomes use activities to produce tangible or intangible deliverables
D) Outcomes help a service consumer to assess the cost of a specific activity

3. Which statement about the 'change enablement' practice is CORRECT?

A) Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
B) Service requests are usually normal changes that can be implemented quickly without authorization
C) Emergency changes are changes that must be fully tested and fully documented prior to implementation
D) Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

4. Which describes a 'change authority'?

A) A person who approves a change
B) A tool used to help plan changes
C) A way to manage the people aspects of change
D) A model used to determine who will assess a change

5. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Change
B) Known error
C) Event
D) Problem

Solutions: