EXIN ITIL 4 Foundation : ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which of the following is NOT recommended by the guiding principle 'start where you are'?

A) Identifying what is available to be leveraged
B) Collecting data directly from the source
C) Building something completely new
D) Asking questions that appear to be stupid

2. Which is a recommendation of the guiding principle 'think and work holistically'?

A) Review service management practices and remove any unnecessary complexity
B) Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
C) Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
D) Conduct a review of existing service management practices and decide what to keep and what to discard

3. What can a service remove from the consumer and impose on the consumer?

A) Cost
B) Outcome
C) Asset
D) Utility

4. Which practice has a strong influence on the user experience and perception of the service provider?

A) Supplier management
B) Service level management
C) Service desk
D) Change enablement

5. Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

A) The complexities of the service provider's IT systems are identified
B) The service provider gains a better understanding of the customer experience
C) Service providers are able to respond more quickly to customer needs
D) Bottlenecks in the service provider's workflow are identified

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