Avaya ACDS 37820X Practice Test Engine: Try These 66 Exam Questions
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NEW QUESTION # 14
Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?
- A. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
- B. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
- C. One MCU9 License for each board room and one XT5000 endpoint In each board room
- D. A Video Collaboration Solution for IP Office XT endpoint with embedded server
Answer: D
NEW QUESTION # 15
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls. They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
- A. Add an E1 or T1 line with a combo card.
- B. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
- C. Add a second Portwell SBCE to provide High Availability (HA).
- D. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
Answer: A
NEW QUESTION # 16
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
- B. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- C. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
- D. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs 10 Teleworker licenses,
Answer: B
NEW QUESTION # 17
Refer to the Scenario: IT-FAC.
To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X Mobile Preferred for the six executives.
Based on the above information, what Is the impact of using DECT telephones and one-X Mobile Preferred on the user licensing?
- A. 16 additional Office user licenses
- B. 16 additional Mobile user licenses
- C. Six additional Power user licenses
- D. No additional user licenses
Answer: A
NEW QUESTION # 18
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. The email address for Basic level users does not need to be unique.
- B. Any email address will work for Basic level users.
- C. The email domain name must match the company domain name.
- D. An email address is not required for Basic level users.
Answer: C
NEW QUESTION # 19
For Avaya Equinox Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?
- A. Web browser connectivity
- B. Live broadcast for 750 viewers
- C. Video room systems as participants
- D. Recording and playback
Answer: C
NEW QUESTION # 20
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office does not track that Information but It is available using a third-party call accounting application.
- B. IP Office does not track that information but it is available with a call center application.
- C. IP Office tracks that information and It Is provided In a CSV format.
- D. IP Office tracks that information and It can be reviewed using the built-in reports.
Answer: D
NEW QUESTION # 21
With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?
- A. Two users with Avaya Equinox Conferencing host licences
- B. Two users with Avaya Equinox Meetings Online virtual meeting rooms
- C. Two users with Power User licences
- D. One user with Office Worker licence, one user with Power User licence
Answer: B
NEW QUESTION # 22
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and 200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 400 Telephony users and 235 UC users
- B. 200 Telephony users and 435 UC users
- C. 410 Telephony users and 225 UC users
- D. 210 Telephony users and 425 UC users
Answer: B
NEW QUESTION # 23
Refer to the exhibit.
You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?
- A. Create a version of this diagram for each location.
- B. Cross out functionality not requested by the customer.
- C. Add the specific product names for components in your solution.
- D. Add In quantities for each of the components in your solution.
Answer: B
NEW QUESTION # 24
One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?
- A. Email address
- B. Organization or group
- C. Job function
- D. Address
Answer: A
NEW QUESTION # 25
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
- A. Preferred Edition with VMPro
- B. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
- C. Preferred Edition with VMPro and an IP Office CTI license
- D. Essential Edition with an external PC to run Avaya Call Reporting
Answer: B
NEW QUESTION # 26
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 27
You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?
- A. A single design diagram
- B. An architectural diagram for each person
- C. A single architectural diagram
- D. A design diagram for each person
Answer: B
NEW QUESTION # 28
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya one-X Mobile Preferred
- B. IP Office Web Client
- C. Avaya IX Workplace Web Client
- D. Avaya Communicator for Web
Answer: A,D
NEW QUESTION # 29
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
- B. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- D. To IP Office and anchored In IP Office: A-6
Answer: B
NEW QUESTION # 30
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
- A. It allows registration and authentication to be done in the core of the network.
- B. It provides NAT Traversal not available with direct termination.
- C. It stops attacks and hacks before entering the private network.
- D. It provides VPNIess remote worker functionality for 1600 endpoints.
Answer: B
NEW QUESTION # 31
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator
- B. Agent Desktop Display
- C. Avaya Agent Desktop
- D. one-X Agent
Answer: A
NEW QUESTION # 32
Refer to the Scenario: H&H Ticket.
The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?
- A. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
- B. The IP Office can be virtualized in either a Nutanix or a VMware environment.
- C. IP Office uses many of the same components and applications such as SBCE and System Manager.
- D. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
Answer: C
NEW QUESTION # 33
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It operates on a separate DECT network.
- B. It uses a line of ruggedized endpoints.
- C. It supports off-premise connectivity.
- D. It utilizes the WiFi network of APs.
Answer: B,D
NEW QUESTION # 34
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming trunk must be digital and the outgoing can be analog or digital.
- B. The incoming and outgoing trunk must be digital.
- C. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- D. The incoming and outgoing trunk can be analog or digital.
Answer: A
NEW QUESTION # 35
With Avaya Spaces, which statement is true about the what users can do?
- A. Only the Owner/Admin level users can video call.
- B. Only Member level users and above can video call.
- C. All levels of users can text chat and video call.
- D. Guest level users can only text chat other users.
Answer: B
NEW QUESTION # 36
Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
- A. A high availability deployment on two Portwell Cad servers
- B. A high availability deployment on two Dell servers
- C. A virtualized high availability Hyper-V deployment
- D. A high availability deployment on three Dell servers
Answer: A
NEW QUESTION # 37
What is the Vantage Voice Assistant?
- A. A Vantage application from the Google Play store
- B. An optional licensed feature for any Vantage device
- C. A Vantage application from the Apple app store
- D. A Vantage application for the K155
Answer: A
NEW QUESTION # 38
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To prepare for the Avaya 37820X exam, individuals should have a solid understanding of Avaya products and solutions. They should also have experience in designing and implementing Avaya solutions for midsize businesses. There are several resources available to help individuals prepare for 37820X exam, including training courses, study guides, and practice exams. By preparing for 37820X exam, individuals can demonstrate their expertise in Avaya solutions and advance their career in the field of IT.
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