Latest MB-240 Study Guides 2021 - With Test Engine PDF
Get New MB-240 Practice Test Questions Answers
NEW QUESTION 23
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Answer:
Explanation:
NEW QUESTION 24
You are a Dynamics 365 for Field Service scheduling coordinator.When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
- A. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
- B. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
- C. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
- D. Set Real Time Mode to Yes on the Schedule Assistant view.
Answer: B
NEW QUESTION 25
You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?
- A. Create a project for each developer, each within its own Woodford solution.
- B. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.
- C. Create a project for each developer, which publishes changes to a master project.
- D. Create a project for each developer, using security roles to identify what customizations are available for modification.
Answer: C
Explanation:
Section: Manage field service mobility
NEW QUESTION 26
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
- A. On the work order form ribbon, click Get Driving Directions.
- B. From the schedule board, click Actions and select Get Driving Directions.
- C. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
- D. Select a work order from any view. On the ribbon, click Get Driving Directions.
Answer: B
NEW QUESTION 27
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
- B. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- C. Incident Type contains appropriate Service Tasks, Products, and Services.
- D. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
Answer: A,D
Explanation:
Section: Manage work orders
NEW QUESTION 28
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Assign the Field Service-Administrator security role to the RSO user.
- B. Add the RSO dispatcher role to a dispatcher.
- C. Add RSO to the profile Field Service-Administrator.
- D. Enable Resource Scheduling Optimization.
- E. Set Connect to Maps as Yes.
Answer: A,D,E
NEW QUESTION 29
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digitalbillboards are shipped to a client site for installation. As the dispatcher for your company, you need to identifyand schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with differentskills. These installations occur frequently, so you want to dispatch the resources for installations as efficientlyas possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer,move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
NEW QUESTION 30
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
- A. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
- B. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
- C. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
- D. Set Real Time Mode to Yes on the Schedule Assistant view.
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- bookable-resources
NEW QUESTION 31
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Edit the existing system status field values.
- B. Create the necessary system status values.
- C. Create the necessary sub-status values.
- D. Create the necessary service task values.
Answer: C
Explanation:
Section: Configure field service applications
NEW QUESTION 32
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Work Order Types
- B. Resources
- C. Booking Rules
- D. Incident Type
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION 33
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).
When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Update the Priority for the FSM project within Woodford.
- B. Update the Security Roles for all Bookable Resources within Dynamics 365.
- C. Update the Security Roles for the FSM project within Woodford.
- D. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
Answer: D
Explanation:
Section: Manage field service mobility
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/field-service-mobile-app- user-guide
NEW QUESTION 34
You need to create a purchase order for a thermal overload cooling fan for arefrigeration unit on the shopfloor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrangethem in the correct order.
Answer:
Explanation:
NEW QUESTION 35
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Register the device in Dynamics 365 Connected Field Service.
- B. Create the IoT Connected Device connection role to link devices to customer assets.
- C. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
- D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
Answer: D
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION 36
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
- A. Work order invoice creation
- B. Default work order type
- C. Default work order completed status
- D. Auto generate work order for agreement booking
- E. Auto generate resource requirement for work order
Answer: B,C,E
NEW QUESTION 37
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.
- A. Update entity Sync Filter.
- B. Update the entity Mode to Online and Offline.
- C. Update Synchronization setting to Always Full Sync.
- D. Update View filters.
- E. Update the Max Sync Records setting.
Answer: A,B,E
Explanation:
Section: Manage field service mobility
NEW QUESTION 38
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Select the From warehouse location, then select the To warehouse location.
- B. Enter the quantity to transfer, then click transfer.
- C. Select the source warehouse, then select the destination warehouse.
- D. Enter the part number from the drop down, then click to transfer.
Answer: B,C
Explanation:
Section: Manage inventory and purchasing
Explanation
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer
NEW QUESTION 39
You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
On which entity should you enter the customer's preferences?
- A. resource
- B. booking setup
- C. agreement
- D. account
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
NEW QUESTION 40
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data to be entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.
- A. Create an OnChange rule to highlight a field when it does not contain correct field data.
- B. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
- C. Create an OnSave rule to check any field's data, but without highlighting the field when the condition is not met.
- D. Create an Option Set with all possible options for the attribute.
- E. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.
Answer: C,D,E
Explanation:
Section: Manage field service mobility
NEW QUESTION 41
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
- A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
- B. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
- C. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- D. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
Answer: C,D
Explanation:
Section: Manage assets and agreements
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer- agreements#add-invoice-setup
NEW QUESTION 42
The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.
- A. Field Service-App Access and Field Service -Resource
- B. Field Service-Dispatcher
- C. Field Service-Mobile User
- D. Field Service-User
Answer: A,B
Explanation:
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts- security-roles#field-service-roles
NEW QUESTION 43
......
MB-240 Dumps and Exam Test Engine: https://validdumps.free4torrent.com/MB-240-valid-dumps-torrent.html