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Salesforce Communications Cloud Accredited Professional : AP-203
- Exam Code: AP-203
- Exam Name: Communications Cloud Accredited Professional
- Updated: Sep 11, 2026
- Q & A: 78 Questions and Answers
About Salesforce Communications Cloud Accredited Professional : AP-203 Exam
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Requirements Analysis
|
| Delivery | 16% | - Implementation
|
| Planning and Design | 60% | - Product Catalog Design
|
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question #1
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Are there customer specific offerings?
- B. Can we rationalize products to a smaller number?
- C. Which of the provided products are still actively sold?
- D. Which of the products are inactive?
Answer: A
Question #2
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?
- A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
- B. Ensure platform events mode is enabled
- C. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
- D. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
Answer: B,C
Question #3
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
- B. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
- C. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
- D. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
Answer: C
Question #4
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
- B. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- C. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
Answer: C
Question #5
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
- A. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
- B. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
- C. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
- D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
Answer: A
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