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IBM Information Management Front End Tools and Processes Sample Questions:

1. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Response Time
B) Self Sufficiency
C) Last Service Given days
D) Total Turn around time

2. Which AQS level must be set in order to involve the BackEnd?

A) 1
B) 2
C) 6
D) 5

3. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) IBM Intranet User ID
C) Lotus Notes User ID
D) RETAIN User ID

4. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Taking Ownership and marking this in the Keyword 1 field of the PMR.
B) Taking Ownership and marking this in the Owner field of the PMR.
C) Write their name in the PMR text and explain that they are responsible for this PMR.
D) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.

Solutions: