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Microsoft Dynamics 365 Customer Experience Analyst : MB-280
- Exam Code: MB-280
- Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
- Updated: Oct 14, 2026
- Q & A: 138 Questions and Answers
About Microsoft Dynamics 365 Customer Experience Analyst : MB-280 Exam
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Microsoft MB-280 Exam Syllabus Topics:
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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
Question #1
You need to satisfy the founder ' s requirements for displaying the custom image within the app.
Where should you upload the image?
- A. A web resource
- B. An image column
- C. A file column
- D. An icon control
Correct Answer: A 🗳️
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Question #2
DRAG DROP
A company uses Dynamics 365 Sales to manage product lines.
You need to set up the product catalog, including the ability for sellers to apply quantity discounts.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Correct Answer:
Explanation:
The correct order of actions to set up a product catalog, including the ability for sellers to apply quantity discounts, is as follows:
* Create units.
* Add products.
* Create price lists.
* Add price list items.
* Create discount lists.
* Create Units:
* Start by defining units (e.g., each, box, dozen) for your products. Units specify how products are measured and sold, which is essential for setting pricing and discounts.
* This step ensures that all products have consistent units of measure before adding them to the catalog.
Reference: Microsoft Documentation - Set Up Units in Dynamics 365 Sales Add Products:
After units are created, add products to the catalog. Each product will have an associated unit and a description that defines it within the catalog.
Ensure products are added with complete details to enable proper pricing and discounting later.
Reference: Microsoft Documentation - Create and Manage Products
Create Price Lists:
Next, create price lists that define the pricing for products. Price lists can be specific to regions, customer types, or other criteria and are essential for associating products with prices.
A price list is necessary for assigning product prices, enabling you to link prices with discount lists in the subsequent steps.
Reference: Microsoft Documentation - Set Up Price Lists
Add Price List Items:
Add price list items to assign specific products to price lists and set their prices. This links each product with its pricing based on the price list created earlier.
It allows flexibility to have different pricing structures for the same product across multiple price lists if needed.
Reference: Microsoft Documentation - Add Price List Items
Create Discount Lists:
Finally, create discount lists to apply quantity discounts on products. Discount lists define percentage or flat rate discounts based on purchase quantities, which can then be applied when products are added to sales orders or quotes.
This step ensures that sellers can apply quantity-based discounts, meeting the requirement for the product catalog setup.
Reference: Microsoft Documentation - Create and Configure Discount Lists By following these steps in the specified order, you can set up a product catalog that includes units, products, price lists, price list items, and discount lists, allowing sellers to manage product pricing and apply quantity discounts effectively.
Question #3
DRAG DROP
Your organization introduced a new loyalty solution that exposes the loyalty profile and related point transactions in an Azure SQL Database.
You need to ensure the new loyalty data is imported from the Azure SQL Database into Dynamics 365 Customer Insights - Data and refreshed incrementally.
Which five actions should you perform in sequence within Customer Insights - Data before selecting Save to complete the creation? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
Correct Answer:
Explanation:
Question #4
You are creating an email for an upcoming campaign. You collect all the information necessary for the email from the email marketing team.
You need to ensure the email marketing team have the minimum required information to set up the email.
Which two fields do you need to complete to save the email? Each correct answer presents part of the solution. (Choose two.) NOTE: Each correct selection is worth one point.
- A. Email From Name
- B. From Address
- C. Subject
- D. Preview Text
Correct Answer: B,C 🗳️
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Question #5
You are a Dynamics 365 Sales administrator. You create a forecast by using the forecast category layout shown in the exhibit:
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
* Renaming the Omitted Column to Cancelled:
* To rename a column in the forecast layout, such as changing Omitted to Cancelled, you should go to Layout column settings. This setting allows you to customize how columns appear in the forecast view, including renaming columns to better match your business terminology.
* Renaming within Layout column settings will directly change how this column is labeled in the user interface for clarity and consistency with business terms.
Reference: Microsoft Documentation - Configure Forecast Layout and Column Settings Deleting the Lost Column from the Forecast:
To remove a column entirely, such as the Lost column, you should adjust the Forecast configuration. This configuration setting allows you to add or remove columns from the forecast grid.
Modifying Forecast configuration affects the structural aspects of the forecast, such as which columns are included, based on what is necessary for reporting and analysis.
Reference: Microsoft Documentation - Configure and Manage Forecasts
By utilizing the Layout column settings for renaming columns and the Forecast configuration for adding or removing columns, you can tailor the forecast layout to meet specific business requirements, ensuring the forecast view is both relevant and easy for users to interpret.
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