Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills : 77-731

  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: Aug 12, 2026
  • Q & A: 35 Questions and Answers

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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Microsoft 77-731 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage contacts and groups10-15%- Create and manage contact groups
- Create and edit contacts
- Share and update contact information
Topic 2: Manage the Outlook environment for productivity20-25%- Configure mail and reading options
- Customize Outlook settings
- Print and save items
- Perform search operations
Topic 3: Manage messages35-40%- Create and format email messages
- Insert items and attachments
- Apply rules and Quick Steps
- Organize and manage messages
- Configure message tracking and delivery options
Topic 4: Manage schedules35-40%- Share and update calendars
- Create appointments, meetings, and events
- Manage meeting requests and responses
- Manage tasks and notes
- Create and manage calendars

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