Salesforce Certified Platform Strategy Designer : Plat-UX-102

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers.
Which approach should the team use?

A) Jobs to Be Done framework
B) Customer journey mapping
C) Business process modeling

2. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

A) Suggest to simplify the complex sales cycle to make it fit the standard setup
B) Create a custom sales cycle that maps exactly to their needs
C) Implement Revenue Cloud

3. A strategy designer and a UX team have recently workshopped and developed a plan around the team's purpose and how they will align with the rest of the organization's goals and objectives.
Which alignment and accountability document should be used after this workshop to bring the plan to reality?

A) V2MOM
B) RACI
C) UX vision

4. Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive.
What would be the best recommendation to the team to identify the challenges and remediate the issue?

A) Run the Salesforce Optimizer.
B) Utilize the Lightning Usage App.
C) Create a case with Salesforce support.

5. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

A) Revisit customer research to inform internal prioritization.
B) Advise executive leadership to make the decision about priorities.
C) Mop features between the two systems and let stakeholders prioritize,

Solutions: