SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C-BOSUP-90

  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Oct 16, 2026
  • Q & A: 80 Questions and Answers

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SAP C-BOSUP-90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Incident Resolution in SAP BusinessObjects- Common issue categories
  • 1. Reporting and scheduling issues
    • 2. Authentication and access issues
      Topic 2: SAP BusinessObjects Platform Fundamentals- Architecture and core components
      • 1. System landscape and deployment models
        • 2. BI platform overview
          Topic 3: System Administration and Monitoring- Monitoring tools and practices
          • 1. Server and service monitoring
            • 2. User and security administration basics
              Topic 4: Troubleshooting and Root Cause Analysis- Problem resolution techniques
              • 1. Performance issue identification
                • 2. Log analysis and diagnostics
                  Topic 5: Incident Management Processes- Support workflow
                  • 1. Ticket handling and prioritization
                    • 2. Incident lifecycle management

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
                      What will be your next step? (Choose two)

                      • A. Send notes to customer based on your assumptions.
                      • B. Get confirmation from the customer that your interpretation of the message is correct.
                      • C. Contact the customer to define the missing information.
                      • D. Try to guess what the customer might want to have.
                      Reveal Solution  Discussion  0

                      Correct Answer: B,C  🗳️

                      Question #2

                      A message has been sent to the end user with an assigned note.
                      What can the end user decide to do with this message after reading the reply? (Choose two)

                      • A. Send the message back to support after providing feedback.
                      • B. Change the processor of the message and send it back to support with the status Sent to Support.
                      • C. Change the status of the message to Confirmed.
                      • D. Change the status of the message to Send to SAP and send it directly to SAP Support.
                      Reveal Solution  Discussion  0

                      Correct Answer: A,C  🗳️

                      Question #3

                      Which of the following statements is a true representation of an installation?

                      • A. Each customer can have several installations associated to their identifier.
                      • B. An installation can contain only one system linked to it.
                      • C. An installation is related to the number of employees in that organization.
                      • D. Each customer has only one installation per legal entity.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #4

                      In the Service Desk, how can you search for SAP Notes?

                      • A. Via transaction SAP_NOTE
                      • B. Via the Tab SAP Notes in the message
                      • C. Via transaction SNOTE_SEARCH
                      • D. Via transaction SNOTE
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #5

                      Which of the following options is included only in SAP Enterprise Support?

                      • A. Technical Quality Check
                      • B. Message solving
                      • C. 24*7 support for Very High messages
                      • D. Dedicated contact point for the partner
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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