HP HP5-H10D : Delta -Selling HP PPS ServiceOne Services

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which service is part of data and hardware protection?

A. Printer installation
B. Defective media retention
C. Maintenance kit
D. Onsite repair

Question 2

How should you counter this objection: "Services cost too much."

A. HP Services allow you to choose from various options that best suit your needs.
B. HP Services ensure that your equipment stays up and running.
C. HP standard warranty offers limited support for a short time period.
D. HP Services give you predictability and greater control of TCO.

Question 3

How should you counter the following objection?
"The standard warranty is sufficient."

A. HP Care Packs allow you to choose from various options that best suit your needs.
B. With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
C. HP Care Packs give you predictability and greater control on TCO.
D. HP Care Packs expedite repairs to reduce downtime.

Question 4

Which statement is true about HP Care Pack Services?

A. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B. HP Care Pack Services cover multiple pieces of equipment with one service level.
C. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
D. HP Care Pack Services cover multiple pieces of equipment with multiple service levels.

Question 5

Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A. HP Priority Services
B. HP Custom Contractual Services
C. HP Care Pack Services
D. HP Standard Contractual Services

Solutions: