Avaya Midsize Solution Design : 37820X

  • Exam Code: 37820X
  • Exam Name: Avaya Midsize Solution Design Exam
  • Updated: Nov 04, 2026
  • Q & A: 66 Questions and Answers

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Avaya 37820X Exam Syllabus Topics:

SectionWeightObjectives
Avaya Midsize Solution Portfolio20%- Licensing models and options
- IP Office platform architecture and features
- Scalability and resiliency options
- Deployment models: on-premise, hybrid, cloud
Customer Business Requirements Analysis15%- Identify business objectives and drivers
- Determine collaboration and mobility requirements
- Analyze user and site communication needs
Unified Communications & Collaboration Design15%- Mobility and remote worker solutions
- Integration with third-party systems
- Voicemail and unified messaging design
- Conferencing and collaboration applications
Contact Center & Customer Experience Solutions10%- Customer engagement design principles
- Contact Center Select architecture
- Agent, supervisor, and reporting features
Solution Sizing and Bill of Materials15%- Licensing requirements and calculation
- Complete bill of materials preparation
- Hardware and software component selection
- System sizing and capacity planning
Networking and Infrastructure Design20%- Security, survivability, and redundancy
- LAN/WAN design and considerations
- VoIP and unified communications network design
- QoS planning and bandwidth requirements
Implementation & Migration Planning5%- Deployment strategies and rollout planning
- Post-deployment validation and support
- Migration approaches and risk mitigation

Avaya Midsize Solution Design Sample Questions:

Question #1

Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

  • A. HTML based call accounting reports
  • B. On demand call recording and reporting for any user
  • C. Centralized management of wired network switches
  • D. Meet-me audio conferencing
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Refer to the Scenario: IT-FAC.

For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?

  • A. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses
  • B. 30 Standard licenses; since you need to duplicate the Standard licenses for HA
  • C. 15 Standard licenses; since HA Is included with the Standard license
  • D. 15 Standard licenses and 15 Standard HA licenses
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?

  • A. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
  • B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
  • C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
  • D. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?

  • A. SCN IP500 V2
  • B. CentOS servers
  • C. Expansion IP500 V2
  • D. Linux servers
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?

  • A. 200 Telephony users and 435 UC users
  • B. 410 Telephony users and 225 UC users
  • C. 400 Telephony users and 235 UC users
  • D. 210 Telephony users and 425 UC users
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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